Support
Write to [email protected]. To help you faster, tell us the phone or browser you use, the app version and, if you can, a screenshot of the problem. We usually reply within a few days.
I forgot my password
On the sign-in screen tap “Forgot password?”: you get an email with a link to choose a new one. Check your spam folder too.
How do I delete my account?
From the app or the website: Profile → “Delete account”. Details are on the Delete account page.
The route uses a road that is not suitable
Safety is an estimate from map data and maps can contain errors. Send us the area and the road: we will report it and improve the routes.
How do I get the route on my bike computer?
In the route details tap “Export .GPX file” and import the file in Garmin, Wahoo, Strava or your device’s app.
I have used my free generations
The limit resets every day (3 free generations per day). Details are on the Subscription page.